Frequently Asked Questions About Car Transporters

FAQ (9)

Do you have a guarantee on my car shipping?

Absolutely! We call it our VALUED CUSTOMERS MONEY BACK GUARANTEE.

You may cancel your vehicle transport at any time for any reason, no questions asked:

If you cancel before we have scheduled the pick-up and delivery of your vehicle all monies will be refunded, minus a 4% credit card fee, if applicable.
If cancellation takes place after the schedule of your vehicle there will be a $200.00 cancellation fee assessed.

So, as you can see, shipping your vehicle with Car Go Auto Transport is risk-free.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

How long will it take to move my vehicle?

For your move to be completed as quickly as possible, please give us:

  • At least one week advanced notice before the date you would like your vehicle picked up
  • A three business day window for pickup
  • If you need it, ask us about immediate pick-up or pick-up on a specific day (additional charges apply)

With the above notice, you can expect the following:

  • Transport time frame of 7 to 14 days
  • Depending on your individual move, transit time of less than 7 days (ask us about your move)
  • Faster transit time (expedited service, additional charges apply)

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

What type of truck will be used to transport my vehicle?

In most circumstances we will use a ten car auto transporter. This is the same type of auto transporter you see delivering vehicles to new car dealerships. These auto transporters are 75 feet long, weigh close to 80,000 pounds when fully loaded, and are close to 14 feet high. It is therefore extremely difficult, and in some cases illegal, (due to weight and size constraints of the roads) for these auto transporters to access residential areas. Please keep this in mind when directing the car transporter to your home or the place you are going to meet them.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

Where will my vehicle be picked up from or delivered to?

The driver will pick up or deliver your motor vehicle from or to your door, or as close as physically possible while maintaining driver safety and the safety of the other vehicles on the auto transporter. If it is determined that the driver can not get to your door due to weight and size constraints, low hanging trees, low bridges, or road conditions, the driver will make arrangements with you to pick up or deliver your motor vehicle from a local parking lot that is accessible by the auto transporter and convenient for both you and the driver.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

Will my car be delivered to a terminal?

We prefer to give our customers door to door service. Normally the truck that picks up your vehicle will be the one that delivers it to you. However, in some cases it is necessary to use a local terminal for pick up or delivery, depending on our customers time constraints.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

How does car transport work from start to finish?

Once you place your order and submit paperwork, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver to schedule the pick up time and date. When the driver picks up your vehicle he will do a detailed inspection of your car on the bill of lading. You both will sign it and you will receive a copy. The same bill of lading will be present on delivery so you can re-inspect the vehicle. The driver will call you 12 to 24 hours in advance to schedule an approximate time for delivery. It is very unlikely that your vehicle will be damaged. If damage should occur, please be sure to note it on the bill of lading and have the driver sign it. Claims cannot be processed by the car carriers insurance company if damage is not noted at time of delivery.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

Can I put anything in the trunk of my vehicle during transport?

Yes, you are allowed to put up to 100 pounds of personal belongings in your vehicle. It must be confined to the trunk area and must be well secured. All personal items in the vehicle are placed there at the owners risk; they are not covered by our insurance. We do not recommend packing electronics, breakable items or valuable items.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

What forms of payment are accepted for transport?

If you pay in full with your car shipping order, you can use most any method you choose (i.e. Visa, MasterCard, American Express, personal check, money order, or any type of certified funds). Usually we require a minimum deposit of $200.00 to initiate your order. If you pay a deposit, the balance is due COD (upon delivery of vehicle in cash or certified funds). No other form of payment can be accepted on delivery. If you wish to make payment in full on your credit card, it will have to be paid, in advance, when you submit your order. Payment in full is required prior to unloading your vehicle off the car carrier.

Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.

I am moving cross country and need one or more vehicles moved with me. Can you help?

Absolutely! We provide nationwide auto transport as one of our auto relocation services. Our prices are among the most competitive of all reputable vehicle transporters. Get a quick estimate on your next auto transport.